We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, store, and protect your personal information.
We collect personal information that is necessary to provide you with psychological services. This may include:
Full name, date of birth, contact details (address, phone, email)
Medicare and health fund information
Referral details (e.g. from your GP)
Medical and psychological history
Treatment notes and reports
Emergency contact information
Information relevant to your presenting concerns
We collect your personal information directly from you, your referring doctor, or other healthcare providers with your consent. This may occur via:
Intake forms
Telephone or email communication
In-person consultations
Third-party referrals with your consent
We collect your information for the primary purpose of providing psychological services, including:
Assessing, diagnosing, and treating psychological conditions
Communicating with other professionals involved in your care (e.g. GP)
Administrative purposes such as appointment management and billing
Legal and regulatory compliance
We store personal information securely in both paper and electronic formats. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
All digital records are stored on secure practice management software that complies with Australian data protection laws.
Your personal information will not be disclosed without your consent, except:
Where required or authorised by law (e.g. court subpoena, risk of harm)
In medical emergencies
To your GP or other health providers involved in your care (with consent)
If there is an immediate and serious threat to your health or safety or the health or safety of another person
You may request access to your personal information or request corrections if you believe it is inaccurate, incomplete, or out of date. Requests must be made in writing to the contact details below. We will respond within a reasonable timeframe.
If you use our website or online booking platform, we may collect limited usage data (such as IP addresses, browser type) to improve our services. This data does not usually identify you personally. Our website may use cookies to enhance your experience.
If you have a complaint about how your personal information has been handled, please contact us. We take privacy concerns seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
For questions, access requests, or complaints, please contact us;